studio + shop policy

WHAT YOU NEED TO KNOW BEFORE YOUR VISIT TO Ställe Studios:

At Ställe Studios, we highly value both your time and the time of our dedicated estheticians. To ensure that we can provide the best possible service to all of our valued clients, we have established the following policies:

CANCELLATION POLICY:

We understand that schedules can change, and you may sometimes need to cancel or reschedule your appointment. Please provide us with a minimum of 48 hours notice if you need to make any changes to your appointment. Failure to do so will result in a fee equal to the service’s total cost, including tax and a 20% service charge. Please settle late fees to avoid the revocation of your online booking privileges.

HEALTH AND SAFETY POLICY:

The well-being of our clients and staff is of paramount importance to us. We strictly adhere to strict sanitation and sterilization protocols and kindly ask that you do the same. If you are feeling unwell or have been exposed to COVID-19, we encourage you to reschedule your appointment for a later date.

CANCELLATION DUE TO COVID-19 POLICY:

We understand that circumstances related to COVID-19 may require appointment cancellations. If you are in this situation, please send a copy of your COVID-19 test results to assistant@stallestudios.com. Doing so will allow you to redeem the cancellation fee within the same month as your original appointment.

We sincerely appreciate your choice to visit Ställe Studios and your cooperation with our studio policies. If you have any questions or concerns, please do not hesitate to contact us. Thank you for being so understanding.

SHOP RETURN POLICY:

All products must be returned unopened and unused within 30 days since day of purchase to be eligible for a return. All approved returns will receive store credit only. No refunds will be issued to original payment methods. Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.